Guided Experience for Drivers

Overview

Profit reduction and fluctuations in delivery ETA are caused by drivers choosing their own routes.

Update the app experience with a guided workflow, limiting drivers ability to deviate from assigned routes.

Remove the drivers ability to go out of order, and force them follow the routing system directions
Reduce the number of tasks a driver can see in the app
Improve the app visual hierarchy and information architecture

I spent the first few weeks understanding the driver experience from technical and product level.

I engaged in many conversations with developers and dispatch leads.

I shadowed several drivers to understand their overall experience.

I iterated on prototypes and tested with drivers.

Mid-fidelity prototype

Part of the design system