Driver App

Profit reduction and fluctuations in delivery ETA are caused by drivers choosing their own routes.

View Prototype

Learn More

Overview

Approach

Deliverables

Problem

Profit reduction and fluctuations in delivery ETA are caused by drivers choosing their own routes.

Proposed Solution

Update the app experience with a guided workflow, limiting drivers ability to deviate from assigned routes.

Approach

Researching & Iterating

I spent the first few weeks understanding the driver experience from technical and product level.


I shadowed several drivers and had many conversations with developers and dispatch leads.